LasX Industries, Inc.
  • White Bear Lake, MN, USA
  • Full Time

Medical, Dental, 401K with match, FSA, Life Insurance and LTD and more....

LasX seeks to recruit forward thinking individuals to join our team of laser experts who are committed to developing and creating next-generation digital laser processing equipment and services.  Our innovative technology enables our customers to realize new production possibilities, modernizing today's manufacturing environment and developing future laser applications. With customers ranging from S&P 500 companies to Kickstarter efforts, LasX is working to shape the future of visionary manufacturing in aerospace, medical, packaging, print and beyond. Each industry we work with creates tomorrow's quieter, smaller, faster, more precise, more efficient, easier-to-open, longer-shelf-life, and environmentally safer products. Do you have a thirst for a challenge and want to work in an active, hands-on, cooperative environment with the opportunity to innovate and trail-blaze? If you want a career directly impacting the world's future, make your next career move with LasX.

Position Summary:

We are seeking a highly motivated dynamic person eager to see the world working with cutting edge laser technology. This is an entry level Field Technician position. The ideal candidate should be talented, well rounded in troubleshooting and problem solving. In addition, the candidate will possess clear communication skills, will be able to work well with others as well alone.

Is attentive to the customer's needs while providing excellent service. The candidate will be involved in the complete technical life cycle of automated laser machinery beginning from post-sale through assembly, testing, and installation and service of LaserSharp equipment.

Major Duties and Responsibilities:

Supports production assembly, testing, runoff, and installation of LaserSharp equipment.
Coordinates the Onsite installation and facilities training of customer's personnel on LaserSharp equipment.
Troubleshoot control system issues via web session, phone.
Proven onsite Troubleshooting and diagnosis.
Demonstrated ability to conduct Preventive Maintenance (PM) and service at the customer sites, including system calibration on production LaserSharp equipment relative to the customer's process.
Thoroughly document all LaserSharp equipment services and laser materials process through ServiceMax.
Provide excellent customer service through effective communication and efficient service.
Responsible for managing travel requirements, including cost control, reservations and reports.
Thoroughly instruct customers how to operate and maintain machines. Promote up-selling of LasX spare and replacement parts, plus service/maintenance contracts.
Meet or exceed performance requirements identified as department goals and key metrics.
Other duties as requested by LasX Management.


2 (Two) year Technical degree, or equivalent, plus 1-3 years of service experience.
Excellent oral, verbal, and technical writing skills.
Excellent driving record, valid US Passport, and able to travel domestically and internationally.
Experience with diagnosing, repairing, and problem solving relative to field service.
Knowledge of industrial, mechanical components, fabrication techniques and mechanical drawings.
Knowledge of electrical circuits, automation controls, and ability to interpret electrical schematics.
Knowledge in use measuring tools. DVM, Oscilloscope or other measuring tools.
Base knowledge of Microsoft Windows computers, embedded controllers, and related software.
Base knowledge of industrial lasers and laser materials; processing of non-metallic materials a plus but is not required.
Base knowledge of materials handling equipment for roll-fed and sheet-fed materials a plus, but is not required



Physical Requirements:
Flexible to travel up to 75%, occasionally in emergency situations and extended periods.
Working at a computer workstation or OIT.
Working in an industrial manufacturing environment.
Standing and walking on a concrete floor for extended periods.
Some lifting required.

LasX Industries, Inc.
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